![]() ![]() ![]() The staff and management are keen to learn and improve the overall experience. Despite these little things, overall the hotel is a nice place for a short stay. They could have included them in the price of the room. I was expected to wait in my room at 2pm for them to confirm the therapist was coming!! So I insisted for the receptionist to call the therapist to confirm and when she eventually did she told me that the salon was closed and no therapist was working that day!! Another little thing was the 89 Pesos they added to my bill for a cheap glass I broke in my room and the 50 Pesos for pool towels. I was told that it will be confirmed at 2pm when the massage parlour opens. The next morning I tiried to confirm that someone was definitely coming at 2pm after my friends experienced long wait and cancellations the day before. I also booked a massage in my room for the next day and I was assured by the receptionist that someone will come. For example we wanted to make a local phone call by the reception and were willing to pay but what we were told was simply “no” that almost seemed so rude. They appear to adhere to management policies and are almost afraid to communicate these policies to the guests. First is for the front office staff to be more accommodating and more service oriented towards the needs of the guests and communicate better. The location is good just need to improve the parking space. El hotel está bien cuidado, la habitación es espaciosa, limpia y muy asequible. Ubicado en el La ciudad de Santiago, cerca de Robinson. The food is great and many to choose from. Un hotel perfecto para alojarse en Santiago Isabela. The room is good and the view of the pool makes you feel relax, you will enjoy the amenities. However there were little things that could be improved. 2 1 Highly recommended Review of Isabela Zen Hotel Reviewed Decemvia mobile The staff are very accomodating and friendly. The hotel facilities are good and the staff are friendly and helpful. The manager Erick was very helpful when I requested for another room to accommodate our party. My mistake for not checking the rebooking confirmation from Agoda. However when we arrived we were given twins and double rooms with hardly any room for an extra bed! The reception insisted that the booking was for twin/double rooms. Book Isabela Zen Hotel & Restaurant Corporation See all 19 properties in Santiago See all photos Overview Rooms Facilities Reviews Location Policies 7.9 Very good 254 reviews Housekeeping 8 Breakfast 6 Swimming Pool 5 'The room is clean, queen sized bed is comfortable to use, with Hot & Cold water. The price did not change and I was assured the rooms would be the same. I changed the booking to 3 rooms and extended our stay for 3 nights. When I booked 4 rooms for 2 nights via Agoda I was given the impression (on pictures and confirmation email) that the rooms had 1 queen bed and 1 single for 3 people per room. ![]()
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